Orders

All orders made on-line, by phone or by post are subject to these terms and conditions. Please ensure you read them carefully before placing an order. We reserve the right to update our terms and conditions at any time and without notice.

PPE Equipment

Any PPE equipment (eg helmets, harnesses, rope, carabiners) bought in store is non returnable.

If you purchase PPE equipment (eg helmets, harnesses, rope, carabiners) from us online, and wish to return it, you must ensure that the item is in pristine condition, it has all of its original labels still attached and the item is returned inside the original packaging. If any of these points are not met we reserve the right to refuse the refund.

Price Changes

We will always endeavour to keep our prices competitive on all our products. This could mean that prices may reduce without warning depending on the demand for said product or newer versions becoming available. 

Unfortunately, we cannot give prior notice to any price changes and we understand this could be frustrating, but we ask our customers to please be understanding of this demand and the competitive nature of the industry.

Back Orders

Some of our products are available for backorder. The shipping option you select at the checkout will be the one used once The Hatt Shop has the selected product in stock. 
Please note: it could take up to two weeks for us to get the product from the supplier.

Health and Safety

While Hatt Adventures makes every effort to provide accurate and reliable information on this website, the descriptions of each product are only a guideline and should not be taken as a substitute for qualifications or professional training. Hatt Adventures are not liable for damages caused while using any product. If the item is faulty due to poor workmanship, please see our Returns Policy.

If you would like to learn a new skill or a new piece of kit with a fully qualified instructor, you can book on to one of our courses by clicking here. Or feel free to contact us for expert advice on any product.

Payment Types

We currently accept payment by:

  • Card – On-line and by phone (we use Stripe to process our card payments).
  • BACs – We can provide you with our bank details.
  • Cash – In some circumstances we can accept cash for individuals attending one of our courses or holidays.

Discount Codes

Please note, discount codes are only applicable on full-priced items, and we can only accept 1 discount code / voucher per transaction.

Gift Cards

Gift Cards can only be redeemed at the price they are purchased at. If the item The Customer wishes to purchase is more expensive than the value of the gift card, The Customer will need to pay the difference. If The Customer wishes to redeem The Voucher against a lower priced item, then they will be able to use the same code for the remaining amount of the voucher.

Gift Cards are only valid for products that are currently in stock and not for custom orders or items that have to be ordered in (displayed on the website as “Available on back-order”).

Hatt Adventures cannot accept responsibility for any lost or stolen Gift Cards.

We are able to refund gift vouchers within 48hrs of purchase, however there is a £10 administration fee. Refunds are not available on gift vouchers after the 48hr period.

Vouchers can be extended for a further 6 months from date of expiry. The fees for this are £10 for vouchers up to, and including, £100 and £20 for vouchers between £100 and £200. The Customer must send an extension request before the Voucher expiry date. Vouchers can only be extended once.

Hatt Adventures reserve the right to amend the Gift Card Terms and Conditions at any time.

Gift Cards purchased via Hatt Equipment can only be redeemed against products currently in stock online or in store, and cannot be redeemed against courses or experiences on the Hatt Adventures site.

Sale Items

Sale discounts only apply to items in stock and not items that have to be ordered in (displayed on the website as “Available on back-order”).

Cancellations

You can cancel your order if you made it on-line and the goods haven’t yet been dispatched. However, there are a few cases where we will be unable to cancel your order:

  • Custom orders that were made specifically for you (large quantities of items not normally held in stock).
  • If the items were made to your specification (cutting rope to length etc).
  • Where payments were made by card we are charged for the service and this is not refunded to us and therefore we must past this charge on to you. This equates to 1.5% of your purchase fees.

All cancellations must be made in writing via email: shop@thehatt.co.uk

BACs Orders (On Hold)

If your order status is ‘On Hold’ and we don’t hear from you or receive payment within 48 hours of your order being placed, we will cancel your order and refund you in full.